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Tenants’ and advisers’
early experiences of the
Local Housing Allowance
national rollout
Tenants’ and advisers’ early experiences of the Local Housing Allowance national rollout
This research explored the experiences of tenants and advisors in five local authority
areas and formed part of a two-year review being undertaken by the Department for
Work and Pensions to monitor the impact of Local Housing Allowance (LHA) at a national level following its national rollout in April 2008. A key focus of the research was on
understanding tenants’ experiences of managing direct payments and to assess whether
any new issues were arising under the LHA national rollout model that were not apparent
in the LHA Pathfinder evaluation.
Overall, the findings from this research are very similar to those of the Pathfinder
evaluation. However, this research includes a greater focus on the experiences and views
of advisers from independent advice agencies than in the Pathfinder studies. This has
provided a more detailed insight into the reasons why a minority of claimants were
struggling to manage their rent payments and has provided a new perspective on the
effectiveness of the LHA safeguard provisions.
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